Thinking Resources: Not every Problem is a Nail A team of 30 engineers was tasked to deliver a high-visibility civil engineering project for a major US city. The level of conflict and frustration in the team, however, was high and disrupting productivity. Team members blamed a range of factors for their problems. Looking more closely, it turned out that the organization culture was very engineering driven. The team was actually a multi-cultural one, since the organization had recruited engineers from abroad in response to the domestic talent shortage. The team members needed to expand their thinking resources and problem-solving behaviors beyond their engineering competence in order to work productively. Introducing new information, concepts and thinking tools allowed the team to understand some of the human, communication and cross-cultural issues they were facing. Using more effective thinking processes about the issues at hand allowed them to problem-solve the team dynamics and move forward toward productive team behaviors. Note Global business effectivenss requires high levels of mental agility and broad problem-solving skills (analytical, creative and human dynamics). Kultur & Management, Inc., provides facilitation, information, tools and expertise in teaching and applying mental agility capabilities for global business.